This Privacy Policy was last updated on April 5, 2026. If you have questions,
contact us.
1. Overview
HAVNNE ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect information when you visit havnne.com or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide
- Account information: Name, email address, password (encrypted)
- Order information: Name, billing and shipping address, phone number, payment information
- Communication: Messages you send us via the contact form or email
- Reviews & content: Product reviews, quiz responses, and other content you submit
Information Collected Automatically
- Device information: Browser type, operating system, device identifiers
- Usage data: Pages viewed, time spent, referring URLs
- IP address: Used for fraud prevention and analytics
- Cookies: See our Cookies section below
Payment Information
Payment card details are processed securely by Stripe and PayPal. We do not store full card numbers on our servers. These processors have their own privacy policies governing their handling of your data.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping notifications, and receipts
- Respond to customer service requests
- Send marketing emails (if you've opted in — you can unsubscribe at any time)
- Personalise your experience and product recommendations
- Administer our Rewards programme
- Detect and prevent fraud
- Comply with legal obligations
- Improve our website and product offerings
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Shipping carriers (for order delivery), payment processors (Stripe, PayPal), email service providers (MailerLite), and analytics services — only as necessary to provide our services
- Legal obligations: When required by law, court order, or governmental authority
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred
All third-party service providers are required to keep your information confidential and use it only for the specific purpose for which it was shared.
5. Cookies & Tracking
We use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential cookies: Required for the website to function (e.g. your shopping cart)
- Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies: Used to deliver relevant advertising
You can control and/or delete cookies through your browser settings. Disabling cookies may affect the functionality of our website.
6. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted between your browser and our servers, encrypted password storage, and regular security reviews.
While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information
- Opt-out: Unsubscribe from marketing emails at any time using the link in any email
- Data portability: Request your data in a machine-readable format
To exercise any of these rights, please contact us. We will respond within 30 days.
8. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Order data is retained for 7 years for accounting and legal purposes
- Account data is retained until you request deletion
- Marketing preferences are retained until you unsubscribe
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "last updated" date at the top of this page. For significant changes, we'll notify you by email or by posting a notice on our website. Your continued use of our website after any changes constitutes acceptance of the updated policy.
