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Get in Touch

Get in Touch

Whether it's a question about your skin, a product inquiry, or just wanting to connect — our team is here for you.

Quick Help

Track My Order Track your order on our shipping page Returns & Refunds Learn about our 30-day return policy FAQ Answers to common questions Rewards Check your points and tier status

Contact Info

Response Time

Within 24–48 hours

Send us a message We'll reply within 24 hours

Common Questions

How long does shipping take?

Standard shipping takes 5–8 business days. Express shipping takes 2–3 business days. All orders ship from Jamaica. See our Shipping & Returns page for full details.

Can I return or exchange a product?

We accept returns within 30 days of delivery for unused, unopened products in original packaging. Final sale items and opened products cannot be returned. Visit our Returns page to start a return.

Are HAVNNE products safe for sensitive skin?

Our products are vegan, cruelty-free, and silicone-free. We recommend doing a patch test before full application if you have sensitive skin. Take our Skin Quiz to find the right products for you.

How do I track my order?

Once your order ships, you'll receive a tracking email. You can also use our Order Tracker to check your status anytime using your order number and email.

Do you ship internationally?

Yes — we ship worldwide from Jamaica. Shipping rates and delivery times vary by destination and are calculated at checkout.

How do HAVNNE Rewards work?

Earn points with every purchase, review, and referral. Redeem them for discounts on future orders. Learn more about Rewards →

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HAVNNE Support
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